How can we help?
Find product documentation or contact support for account, billing, tool, data-source, API and privacy questions.
Help topics
Start with the relevant area
Account and sign-in
Authentication, account access, watchlists and plan recognition.
Open guideBilling and Stripe
Checkout, Monthly billing, Lifetime access and billing portal questions.
Open guideASO tools
Queued runs, keyword results, source states and app selection.
Open guideData and source issues
Missing apps, stale snapshots, cached data or storefront differences.
Open guidePublic APIs
Read-only endpoints, formats, caching and machine-readable access.
Open guidePrivacy requests
Access, correction, deletion, consent and public report questions.
Open guideA useful support request
Include context, not secrets
Good context makes a source or account issue easier to reproduce. Remove personal or confidential information from screenshots.
- ✓Tool or page URL
- ✓App name and Apple Track ID
- ✓Country or storefront
- ✓Approximate date and time
- ✓Visible source status or exact user-facing error
- ✓Screenshot with sensitive information removed
Support FAQ
How do I contact AppStoreStatistics support?+
Email [email protected]. Include the relevant page, app Track ID, country and time of the issue where applicable.
What should I include with a technical issue?+
Include the tool or page URL, storefront, approximate timestamp, visible status or error text, and a screenshot with sensitive data removed.
Should I send my password or API key?+
No. Never send passwords, Firebase tokens, Stripe details, provider tokens, private keys or API keys to support.
How do I request access to or deletion of personal data?+
Send a privacy request from the account email to [email protected]. Additional verification may be required before account data is disclosed or deleted.
Where can I manage a Monthly subscription?+
Signed-in Monthly users can use the billing action in the sidebar to open Stripe's billing portal when a Stripe customer record is available.